* At the bottom click Export and choose Text file. * Upon completion of the scan (or after the reboot), click the Reports tab. * If threats are detected, click the Apply Actions button. Click Yes, allow your PC to reboot and continue afterwards. Note: You may see the following message, "Could not load DDA driver". * Then go to the Dashboard and click on SCAN NOW * Under SETTINGS.PROTECTION make sure AUTOMATIC QUARANTINE is on. * Under SETTINGS.APPLICATIONS leave everything at default * After the installation IS complete let it update if it asks. * Windows Vista, Windows 7, 8, 8.1 and 10 : Right click and select "Run as Administrator" * Open mbam-setup.x.x.xxxx.exe (x represents the version #) and follow the prompts to install the programme. * Download AdwCleaner and move it to your Desktop > Infected%3F Targeted by an Email Scam - Virus%2C Spyware %26 Malware Removal&txt=AdwCleaner > https :// com / mwb - download / thankyou / > Run these programs & post the logs for me !! If you think you have similar problems, please post a log in the Malware Removal forum and wait for help. Please note that all instructions given are customized for this computer only, the tools used may cause damage if used on a computer with different infections. Please stay with us until we give you the "All Clean Speech"! Just because the problem has stopped it may still need some clean-up !ĭo Not Remove anything or run any tools/programs until advised to do so ! If you don't understand something, please don't hesitate to ask for clarification before proceeding !!! You can PM me if you need to !! Run these 1 at a time & post each log as you get it ! Work them as your time permits you to !! My name is flashh4 (Chuck) and i will be assisting you with the cleaning of your computer. Howdy Cammy and welcome to BestTechie !!!
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